Effective Date:
You can delete your Fizeek account and its data at any time, from the app, from the coaching website, or by email. This page says how, what is deleted, and what is kept. The same rule applies however you delete.
Open Fizeek and tap Profile. Tap the pencil icon in the top right to open Edit Profile, scroll to Account, and tap Delete Account. Read the warning, tap Continue, type DELETE, then tap Delete Forever.
Your account is deleted straight away. There is no waiting period and no way to undo it. If you want a copy of anything, request your data first. Only you can delete your account, while signed in to it.
Coaches: sign in, open Settings, and in the Account card tap Delete Account, then Delete Forever. Settings stays open to you even when your account is limited to Billing.
Clients: sign in and open the page where you pay your coach. In its Account card tap Delete Account, then Delete Forever. If you do not have a coach, delete your account in the app.
If you cannot get into the app or the website, email support@fizeekapp.com from the email address on the account and ask us to delete it. From another address we will need other proof that the account is yours. We do it within 30 days of confirming the request, and the result is the same as deleting it yourself.
Before anything is deleted, we cancel every subscription the account has at Stripe: what you pay a coach, your coach plan if you are a coach, and what your clients pay you. Coaching ends at once. A subscription that was already cancelled counts as stopped. If any other cancellation fails, nothing is deleted: you are told that we could not cancel your coaching payments, and you can try again or email us. A subscription cancelled before the one that failed stays cancelled.
Fizeek Pro is not cancelled by deleting your account. If you bought it through Apple, billing continues through Apple until you cancel it in your Apple ID subscription settings (on iPhone: Settings, your name, Subscriptions); the app reminds you before you confirm. On Android, cancel it in Google Play.
Fizeek does not refund coaching payments, which are paid to your coach. If you are a coach and a client prepaid for time you will no longer coach, the Coach Agreement requires you to refund the unused part.
Your account and profile: your login, email address, username, name, date of birth, bio, profile photo, banner and notification token.
Sign in with Apple: if you have signed in with Apple since the date version 1.1.19 is released, we also ask Apple to revoke Fizeek's access to your Apple ID. If Apple does not answer, nothing is deleted and you are told, so you can try again. If you signed in with Apple before then and have not signed in since, also remove Fizeek yourself: on your iPhone open Settings, tap your name, then Sign in with Apple, then Fizeek, then Stop Using Apple ID.
Your training: every workout and template, your routines, your workout history and every set, cardio, personal records, trends, body weight, progress photos, goals and achievements, and your Instant Add and Apple Health choices.
Your coaching, if you are a client: your coaching links, check-ins and answers with their photos and videos, your lab results, and everything your coach made for you. Your coach and any former coach no longer see any of it.
Your social activity: your posts (with every comment and like on them), your comments and likes on other posts, follows and follow requests both ways, favorites, your blocks, and the reports you filed.
Your messages: every one-to-one conversation you are part of is deleted for both people, with every message either of you sent and everything sent with them. Your messages in group chats are removed from the group, with the photos, videos, polls and workout invitations you sent in them. The group and everyone else's messages stay.
Your photos and files: everything you uploaded is deleted from our storage, except a group chat's photo, which stays with the group.
Also: your data exports, your agreements, your settings, your notifications and your search history.
Each of your coaching relationships ends at once. Each client keeps everything that was part of their coaching, because it is their record: their check-ins and answers with your replies and the videos on them, their check-in forms, their lab results, their training program, meal plan, cardio and supplement plans, a copy of the routine and meal plan as you last left them, their phases, the notes you shared with them, their calendar, the record of changes to their plans, their calls and their scores. None of it keeps your name or account attached.
Your one-to-one conversation with each person is deleted for both of you. What was only yours is deleted: your private notes about clients, your settings and library, the invitations you sent, the forms and videos no client was given, and your billing records with your clients.
A few records stay, with your name, email address and account ID removed: feedback you sent us (its text as you wrote it), any group chat you created (so its members keep their conversation, with its photo), and any custom exercise you made (switched off, so lifts other people logged with it keep a name). One exception: a group photo you uploaded when you created the group keeps your account ID in its file name. Email support@fizeekapp.com if you want your feedback or a group chat you created removed too.
A report someone else filed about you or your content keeps a copy of what they could see, for 90 days after the report is closed and never more than 180 days after it was filed. Notifications other people received about you, such as a like, stay in their lists.
Payment records are kept for tax and legal reasons, with no set end date: subscription and purchase events, coaching payments, ambassador referrals and payments we made. Our copies of the payment messages Stripe and the app stores send us still contain your account ID or email address.
Deleted data can remain in our database provider's backups for up to days before they are overwritten.
Some services that help run Fizeek keep their own copy of a small amount of data, and deleting your account does not reach it: Sentry (crash reports with your account ID), PostHog (a small set of usage events with your account ID) and RevenueCat (your Fizeek Pro purchase and subscription history). Email support@fizeekapp.com and we will have them deleted there by hand.
Stripe keeps its own record of coaching payments, in your coach's Stripe account (or yours, if you are a coach), with the email address you paid with, under its own privacy policy and the law it must follow. Apple and Google keep their own records of Fizeek Pro purchases.
Removing Fizeek from your phone does not delete your account and does not cancel Fizeek Pro. Your data stays and you can sign back in. Use one of the routes above to delete it.
Our Privacy Policy explains what we collect and why. If anything here is unclear, or you are not sure your account was deleted, get in touch.
Fizeek LLC,
support@fizeekapp.com