Effective Date:
Fizeek LLC (“Fizeek,” “we,” “us”) runs the Fizeek app (on iPhone, Apple Watch and Android) and the Fizeek coaching website at fizeekapp.com (together, “Fizeek”). This policy explains what we collect, why, who sees it, how long we keep it, and the choices you have. Our Consumer Health Data Privacy Policy gives more detail about health data.
This policy covers everyone who uses Fizeek: members who track their own training, clients who work with a coach through Fizeek, and coaches. Where something applies only to clients or only to coaches, we say so.
Your coach is a separate business. A coach is an independent business, not part of Fizeek. This policy covers what Fizeek does with your information. When you share information with a coach, the coach decides how to use it in their own business and is responsible for that; ask your coach about their own privacy practices.
Your email address, username, name, date of birth, and, if you add them, a profile photo, banner and bio. If you sign in with Apple or Google, we receive what you choose to share through that service. If you start creating an account and do not finish, what you entered is deleted after 30 days.
Your workouts and every set you log (exercise, weight, reps, rep techniques, rest), cardio, personal records, routines, goals, body weight and other measurements you track, progress photos, and the notes and setup cues you write.
If you allow it, your body weight and your daily step count, read from Apple Health. Nothing else is read from Apple Health. See Section 04.
If you allow it, Fizeek adds a workout invitation you accept to your phone's calendar. This happens on your phone; we do not read or collect your calendar.
Posts, photos, comments, likes, follows, direct messages and group conversations, and the reports and blocks you make.
What you and your coach exchange: your intake answers, check-in answers (which can include health answers such as sleep, stress, digestion or how part of your body feels, and a step count from Apple Health), the photos and videos on your check-ins, lab results either of you uploads, the meals and foods you tick off and the water you log, and the programs, meal plans, supplement plans, replies, videos and messages your coach sends you. We also record that you agreed to share your health and fitness information with your coach: the words you agreed to, the version of this policy at the time, which coach, and when.
What you create for your clients, your coaching settings and branding, your private notes about each client, the email addresses of the people you invite, and your plan and payment status.
Coaching payments go through Stripe. We never receive your card number. We keep the price, the schedule, the payment status and the amounts paid between a client and a coach. Fizeek Pro is bought through Apple or Google, which handle the payment.
Which version of our Terms, this Privacy Policy and, for coaches, the Coach Agreement you agreed to, when, and whether you agreed in the app or on the website; if you pay a coach, the payment terms shown to you when you tapped to pay (the words, the amount and how often it is charged); and the choices you make in Settings, such as whether you want reminders, whether Fizeek may read from Apple Health, and whether Instant Add may send what you type to Anthropic.
If a coach invites you by email, we keep your email address with that invitation. If you press Stop invites in an invitation email, we keep a scrambled, one-way copy of your address (not the address itself) and the time, so that no coach can invite that address through Fizeek again. That copy is not linked to any account and is not deleted when an account is deleted, because it is your request. To start receiving invitations again, email support@fizeekapp.com.
Your device's notification token, crash reports (your account ID, device model, operating system and the technical details of the crash) and a small, fixed set of usage events, such as signing up or finishing a workout.
To run Fizeek: storing your training, showing your progress, running social features and messages, and sending you notifications.
To run coaching you choose: showing your coach what Section 05 lists, delivering your coach's plans, replies and reminders, sending invitations on a coach's behalf, and processing coaching payments through Stripe.
To keep Fizeek safe: enforcing our Terms, reviewing reports, and protecting accounts.
To fix and improve Fizeek: crash reports and our small set of usage events.
To contact you: account emails such as password resets, emails about coaching you take part in (such as a price change), and notifications.
Notifications. Two kinds of notification exist only to encourage you to train: an evening motivation message, and a reminder after 3, 7 and 14 days without a workout. They are on unless you turn them off in the app's Settings, under Notifications (an older app version without that setting cannot turn them off there; your phone's notification settings can), and are never sent to anyone under 18. Every other notification is about something that happened in your account: a message, a comment, a like, a follow, your coach's plans, replies and reminders, a check-in, a coaching payment or price change, a milestone you reached, your weekly or monthly recap, or a reminder to post a workout you finished. Those have no switch in the app; turn any of them off in your phone's notification settings. A notification from another person is sent only when that person has just done the thing it is about. We do not send advertising or promotional notifications or emails; if we ever want to, we will ask for your permission first.
We do not sell your personal data, we do not share it with data brokers, we do not use it for targeted advertising, and Fizeek has no advertising.
If you allow it, Fizeek reads your body weight and your daily step count from Apple Health, and writes the body weight you log in Fizeek back to it. Workouts you log on your Apple Watch are saved to Apple Health so they count toward your Activity rings. Nothing else is read from Apple Health. Fizeek asks each account before it reads from Apple Health, even if your phone already allowed Fizeek for another account, and remembers your answer for that account. You can change it at any time in Edit Profile, under Apple Health; turning it off stops every read for your account, and weights already imported stay in your weight log.
Body weight read from Apple Health is never shown to a coach. Your step count is used only to fill in a check-in question that asks for your steps: if your coach's check-in asks for steps, the app can fill in the answer from Apple Health, and, once you send that check-in, your coach sees the answer. No other Apple Health data is shown to a coach. Apple Health data is used only to give you Fizeek's features and your coaching; it is never used for advertising, never sold, and never given to anyone else.
You can also turn Fizeek's access off in the Health app on your iPhone. Your Apple Watch talks only to the Fizeek app on your phone.
You join a coach by accepting their invitation on the coaching website and ticking a box agreeing to share your health and fitness information with that coach. The words beside the box list what is shared, why, with whom and how to stop. While you are coached, your coach can see:
your workouts and every set you log, including your training history from before your coaching began, your trends and personal records;
the body weights you type into Fizeek, dated October 30, 2026 or later, or give in a check-in answer, and the other measurements you track (never a body weight read from Apple Health);
your nutrition plan and how closely you followed it;
all of your progress photos;
your intake and check-in answers, including health answers and any step count filled in from Apple Health, and the photos and videos on your check-ins;
any lab results either of you uploads;
your email address, and your date of birth, time zone, division and current routine.
Your coach sees this to coach you. Your coach does not see your direct messages with other members. A coach can keep private notes about you that you do not see; they are the coach's own business records. A note your coach shares with you is yours and is in your data export.
To stop sharing, leave your coach in the app; then end their access to what came before (Section 06).
You can leave your coach, and your coach can end your coaching. Either way, future charges stop at once and you both keep access until the end of the period you already paid for. A coaching relationship with no payment ends at once. The Terms explain refunds.
Once coaching has ended, your former coach can still see what existed up to the day it ended, frozen as it was that day, including your plans and your profile settings. They see nothing you log or change afterwards, and no longer your email address. You can end your former coach's view at any time in the app's Settings, under Former Coaches. After that, that coach sees nothing from any of your coaching with them: no workouts, check-ins, photos, plans or anything else. Ending it does not delete anything; you keep all of it. It cannot be undone in the app; if you are coached by the same coach again later, they see your history as Section 05 describes. We keep a copy of your training program and your meal plan as they stood on the day coaching ended, and both are in your data export.
If you are a client and delete your account, your coaching data is deleted with it, and your coach or former coach no longer sees any of it.
If your coach deletes their account, you keep your own records and everything that was part of your coaching: your workouts and routines, the meals and foods you ticked off, your check-ins and answers with your coach's replies and the videos on them, your check-in forms, your lab results, your training program, meal plan, cardio and supplement plans, the notes your coach shared with you, your calendar, the record of changes to your plans, your calls and your scores. Two things are deleted with their account: your one-to-one conversation with your coach, for both of you, and your billing record with that coach.
Direct messages and group conversations are shown only to the people in them. Someone who leaves a group conversation can no longer read it. Photos in a conversation can be opened in the app only by its members, but the files are stored at web addresses that anyone holding the exact address can open (Section 13). We do not read your messages, except where the law requires it or when we review a report from someone in the conversation.
When either person in a one-to-one conversation deletes their account, the whole conversation is deleted for both people, with every message and everything sent in it. When you delete your account, your messages in group chats are removed from those chats.
We share data only with the service providers that run Fizeek for us, and only what each one needs. Each processes it on our behalf, under a written agreement, and must protect it. They are:
Your coach sees what Section 05 lists, as an independent business (Section 01). Other members see your username, name, profile photo, banner, title, bio, follower and following counts, badges, whether your profile is private, when you joined and when you last changed your profile, and what you choose to share. Your date of birth, time zone, region, sex, height, units and subscription are not shown to them. We may also share information when the law requires it, to protect someone's safety, or as part of a sale or merger of our business, in which case this policy continues to apply to it.
Instant Add lets you describe, in your own words, what to add to a workout. In the current app and on the coaching website, before the first time it sends anything, Fizeek asks your permission and names Anthropic, and our server refuses their requests for any account that has not allowed it. An older app version, from before this step was added, sends what you type without asking until you update it. In the app, your answer is kept with your account and is in your data export; if you say no, Instant Add stays off and the rest of Fizeek works as usual, and you can change your answer in Settings, under Instant Add. On the coaching website, if you say no, it asks again the next time.
When you use it, we send Anthropic the words you typed, the names and order of the exercises already in that workout and, if you are part-way through it, which exercise you are on. We send nothing that identifies you, but what you type is sent as you typed it, so do not type names, contact details or medical information into it. We do not store or log what you type; we keep only a record that you made a request, and when, to limit how many requests can be made. Under its commercial terms Anthropic does not use it to train its models, and deletes it after a short period.
We keep your data while your account exists, and delete it when you delete your account, except as listed here.
RevenueCat keeps your Fizeek Pro purchase history; deleting your account does not reach it, and we have it deleted by hand if you ask. Stripe keeps its own payment records under its own policy and the law it must follow.
Wherever you live, you can ask us to:
Access it: confirm whether we hold your personal data, see it, and learn who we share it with (Section 09).
Get a copy: in the app's profile settings, tap Request My Data, once every 24 hours. You receive a file with your data in a portable format, including your coaching data. Your photos, videos and lab files, and the photos you sent in chats, are included as links that download each file; the links work for 7 days.
Correct it: edit your profile in the app, or ask us.
Delete it: delete your account in the app or on the website (see our Delete Your Account page), or ask us. Deleting your account deletes your data from Fizeek, so your coach and any former coach no longer see it. The small amount Sentry, PostHog and RevenueCat hold about your account is not reached automatically; ask us, by email, and we delete it there by hand.
Withdraw consent: leave your coach, end a former coach's view, turn off Apple Health or Instant Add in Settings, or delete your account.
Appeal: if we refuse a request, reply to our answer, or email privacy@fizeekapp.com, with “Privacy Appeal” in the subject. We answer an appeal in writing within 45 days, and if you are not satisfied you can contact your state's attorney general.
Make a request in the app or by emailing privacy@fizeekapp.com from the email address on your account. We may need to confirm it is you. We answer within the time the law where you live requires, and in any case within 45 days (we may extend that once by 45 days if we need to, and will tell you why). If you live in Nevada, we delete your consumer health data within 30 days of confirming your request. We do not charge for a request and do not treat you differently for making one.
We do not sell personal data, do not use it for targeted advertising, and do not use it to make automated decisions about you that have legal or similarly significant effects. If your browser or device sends a Global Privacy Control signal, we treat it as a request to opt out of the sale of your data and targeted advertising, which we already do not do. Fizeek does not track you across other websites or apps.
India. If you live in India, you can use these rights by emailing privacy@fizeekapp.com with “India Privacy Request” in the subject. Our grievance contact is , at the same address. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.
Where Fizeek is not offered. Fizeek is not offered in the member states of the European Union, Norway, Iceland, Liechtenstein, Switzerland, the United Kingdom, China, Russia, Brazil, Turkey, Vietnam, Saudi Arabia or South Korea.
We protect your data with these safeguards:
Data travels between your phone or browser and our services encrypted (TLS).
Our database provider encrypts stored data (AES-256).
Database rules decide who can read each kind of data: your health and coaching data only you and the coach you chose; your account details such as your date of birth only you and your active coach; other members only what Section 09 says they see.
Progress photos, check-in photos and videos, lab files, videos in messages and your data exports are kept in private storage that only you, and for coaching files your coach, can open. Profile photos, banners, photos in posts and photos sent in chats are stored at web addresses that are hard to guess; the app shows them only to the people who should see them, but anyone holding the exact address of a file can open it.
Access to production data is limited to Fizeek's owner, and we limit what our service providers receive (Section 09).
No system is perfectly secure, and we cannot promise yours will never be breached.
If there is a breach. If a breach affects your personal or health data, we tell you by email and in the app without unreasonable delay. Where the law requires, we also tell the Federal Trade Commission, state authorities and, for a large breach, the media. Under the FTC's Health Breach Notification Rule we tell you within 60 days of finding out; under Florida law, within 30 days.
Your data is stored and processed in the United States. If you use Fizeek from another country, your data is transferred to the United States, where the law may differ from yours.
Fizeek is not for anyone under 16, and account creation is blocked under 16. In India you must be at least 18. If we learn we have data from someone under the minimum age, we delete it. Tell us if you believe an underage person has an account.
Fizeek is not a HIPAA covered entity or business associate and does not sign business associate agreements. It must not be used to store or send protected health information for a doctor, clinic, health plan or other covered entity.
We will tell you at least 30 days before a material change takes effect, in the app or by email. When this policy changes materially, you will be asked to read the updated policy and agree to it again before you continue using Fizeek. The Effective Date at the top shows when this policy last changed.
Privacy questions and requests about your data: privacy@fizeekapp.com. Everything else: support@fizeekapp.com.