Effective Date:
This policy explains how Fizeek LLC (“Fizeek,” “we,” “us”) collects, uses and shares consumer health data, as that term is defined in the Washington My Health My Data Act and similar state laws, such as Nevada's. It covers everyone who uses the Fizeek app (on iPhone, Apple Watch and Android) and the coaching website at fizeekapp.com: members, clients and coaches. It adds to our Privacy Policy, which covers everything else.
Body measurements: body weight you type in, body weight you give in a check-in answer, other measurements you track, and, on iPhone if you allow it, body weight read from Apple Health. Used to show your progress and, for typed and check-in weights, to your coach.
Steps: your daily step count, on iPhone if you allow it, read from Apple Health. Used only to fill in a check-in question that asks for your steps.
Training data: your workouts, sets, weights, reps, cardio, personal records and progress. Used to track your training and to show your progress, trends and records.
Nutrition: your meal plan, the meals and foods you tick off, and the water you log. Used to show you and your coach how closely you follow your plan.
Health answers: your answers to intake and check-in questions, which can be about sleep, stress, digestion, injuries, conditions, medications or how your body feels. Used for your coaching.
Photos and videos: progress photos and the photos and videos on your check-ins. Used to show your progress and for your coaching.
Lab results that you or your coach upload. Used for your coaching. Before a lab file is uploaded, the app and the website say that it can hold sensitive medical details and that your coach will see it.
Plans and notes about your health: supplement plans and the health notes a coach shares with you. Used to deliver your coaching.
We also use health data to keep Fizeek working and secure. We do not use it for advertising, we do not sell it, and we do not share it with data brokers.
From you, when you enter it; from your coach, when they write your plans or upload a lab result; and, on iPhone, from Apple Health, which gives us only your body weight and your daily step count, and only with your permission. Fizeek asks each account before it reads from Apple Health, and you can change your answer in Edit Profile, under Apple Health.
Your coach, only if you join one. Your coach is an independent business, not part of Fizeek, and decides how to use what you share with them. You join by accepting their invitation and ticking a box agreeing to share your health and fitness information with that coach; the words beside the box list what is shared, why, with whom and how to stop. While you are coached, your coach sees what our Privacy Policy lists in Section 05, including your health answers, progress photos, lab results, the body weights you type in or give in a check-in, and a step count from Apple Health if a check-in asks for your steps and you send it. Body weight read from Apple Health is never shown to a coach. After coaching ends, your former coach sees only what existed up to the day it ended, as it stood that day, until you end that view in the app's Settings, under Former Coaches.
Our service providers, which process it on our behalf, under a written agreement, and must protect it:
We may also disclose health data where the law requires it. That is everyone who receives it. Each provider's contact details are available on request.
Confirm and access: confirm whether we collect, share or sell your health data (we do not sell it), get a copy, and get the list of everyone who receives it, with their contact details. In the app's profile settings, tap Request My Data. Your photos, videos and lab files are included as links that download each file; the links work for 7 days. A coach's private notes about you are the coach's own business records; ask your coach for them.
Delete: delete your account in the app or on the website, which deletes your health data from Fizeek, or ask us. Your coach and any former coach then no longer see any of it. Sentry and PostHog hold no health values; if you ask, we delete what they hold about your account by hand. Copies in our database provider's backups are gone within days.
Withdraw consent: see Section 05.
How to ask: use the app or email privacy@fizeekapp.com from the email address on your account. We may need to confirm it is you. We answer within 45 days of confirming your request; if we need longer, we may extend that once by 45 days and will tell you why. If you live in Nevada, we delete your health data within 30 days of confirming your request. We do not charge for a request or treat you differently for making one.
Appeal: if we refuse a request, reply to our answer, or email privacy@fizeekapp.com, with “Privacy Appeal” in the subject. We answer an appeal in writing within 45 days and explain our decision. If you are not satisfied, you can contact your state's attorney general.
Sharing with your coach: leave your coach in the app. Your coach stops receiving anything new when your coaching ends.
A former coach's view: end it at any time in the app's Settings, under Former Coaches. After that, that coach sees nothing from your coaching with them, and nothing is deleted.
Apple Health: turn it off in Edit Profile, under Apple Health, or in the Health app on your iPhone.
Instant Add: turn it off in the app's Settings, under Instant Add (in the current app version).
Everything: delete your account.
Health data travels encrypted (TLS) and is stored encrypted by our database provider. Database rules let only you, and the coach you chose, reach your health data, and progress photos, check-in photos and videos, and lab files are kept in private storage. If a breach affects your health data, we tell you by email and in the app without unreasonable delay and within the time the law sets, and we tell the Federal Trade Commission, state authorities and, where required, the media. Our Privacy Policy, Section 13, says more.
We will tell you at least 30 days before a material change to this policy takes effect, in the app or by email. The Effective Date at the top shows when it last changed.
Fizeek LLC,
privacy@fizeekapp.com